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No Thanks, I'm Just Looking: Sales Techniques for Turning Shoppers into Buyers, by Harry J. Friedman
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Secrets of the trade from the master of retail selling and sales training
No Thanks, I'm Just Looking gives anyone the inside scoop on how to skyrocket their selling career with a system of easy-to-learn practical money-making steps. By saving countless hours of trial-and-error experience, readers will be able to focus on the things that really work. Considered to be retail guru Harry J. Friedman's personal collection of proven selling techniques, No Thanks, I'm Just Looking includes all the tips and humorous anecdotes that have made him retail's most sought-after consultant.
No Thanks, I'm Just Looking delivers the tricks of the trade from an international retail authority.
- Author is the most heavily attended speaker on retail selling and operational management in the world
- These groundbreaking high-performance training systems have been used by more than 500,000 retailers, from small independents to the likes of Neiman Marcus, Cartier, Billabong, La-Z-Boy and Godiva, to routinely deliver more sales
- Friedman created the number one retail sales and management system used by more retailers than any other system of its kind in the world
Get proven techniques that will increase sales and elevate your staff to a high-performance sales team.
- Sales Rank: #120774 in Books
- Published on: 2012-01-03
- Original language: English
- Number of items: 1
- Dimensions: 9.30" h x .90" w x 6.35" l, .90 pounds
- Binding: Hardcover
- 226 pages
From the Inside Flap
No matter what you sell in your store, the real key to moving your product is you, the salesperson. When customers face the same product choices in your store as they do down the street, the connection you build with them can create a powerful—and profitable—difference. Your ability to communicate with customers, get them to open up, and satisfy their needs determines your success.
No Thanks, I'm Just Looking gives youthe inside scoop on how to skyrocket your selling career with a system of easy-to-learn, practical moneymaking steps. Retail guru Harry J. Friedman has compiled his personal collection of proven selling techniques and tips, along with many of the often humorous real-life stories that have made him retail's most sought-after consultant. By saving countless hours of trial-and-error experience, you'll be able to focus on the things that really work, especially in this highly competitive market where Internet savvy customers are better informed than ever before.
Develop non-pushy people skills that will boost your income and make your job more fun with Harry's tricks of the trade:
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How to get past "I'm just looking" and other defensive shields to engage your customers in comfortable conversation that opens the door to more sales
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Must-ask questions that develop trust and expose hidden sales opportunities
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How to present merchandise with theeloquence and emotion that results in"I'll take it!"
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The unique step that many salespeople miss that can easily increase add-on sales
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How to handle stalls and objections and comfortably close the sale—today!
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Mastering the fine art of building referrals, repeat business, and customers for life
The difference between clerks who just process sales and sales professionals who create sales can be worth millions. Whether you're an individual salesperson, manager, or owner of hundreds of stores, Harry's insights will make this book your "retail bible" and make your sales soar.
From the Back Cover
Praise for No Thanks, I'm Just Looking
"It's what everyone's after: a formula for being successful and having fun at the same time. Harry has a very engaging way ofilluminating the path to high-performance selling. This book is a must-read for retail managers and salespeople who want to experience the thrill of thriving in a well-run store where salespeople serve customers expertly, and shoppers buy, with pleasure."—Lynn Garner VP, Training & Development, David's Bridal
"I'd recommend this book to anyone in retail.Unless you're one of my competitors."—Howard D. FinemanOwner, Ashley Furniture HomeStore, Jacksonville, Florida
"BrandSource was so excited with the information in Harry's book,that we had The Friedman Group create a customized version of his sales training system just for us. At the time, our market was experiencing a boom and business was good. With the economic change, our retailersneed his sales skills now more than ever, and they've given us acompetitive edge that is allowing us to thrive despite the economy."—Bob LawrenceCEO, AVB/BrandSource
"There's no other book of its kind for retail salespeople. We've ordered over 2,000 of them. Harry's book reads like acan't-put-it-down novel and will cause any retail salesperson toincrease their add-ons and close a lot more sales."—Evan Hackel Former VP, Carpet One
"No Thanks confirms Harry as the foremost authority in retail selling. Great insight, practical suggestions, and entertaining. We make this book a mandatory read for our entire sales staff. Thank you, Harry!"—Russ Diamond President, Snyder Diamond
About the Author
HARRY J. FRIEDMAN, founder and CEO of The Friedman Group, is an inter??national retail authority, consultant, and the most heavily attended speaker on retail sellingand operational management in the world today. More than 500,000 retailers have used his groundbreaking high-performance sales andmanagement training systems, includingNeiman Marcus, Cartier, Hallmark, La-Z-Boy,Billabong, and Godiva. One of retail's true thought leaders, his vision and unique ability to see what's right and wrong on a retail floor—and how to fix it—have made him a sometimes controversial but always passionate friend to the world of retail. You just can't get enoughof Harry!
Most helpful customer reviews
9 of 10 people found the following review helpful.
A bit different- but works.
By Amazon Customer
I see a review from a retailer. I see many people found it helpful. The only reviews I find helpful are the ones who have TRIED the things suggested.
I DID tried many of the things suggested and I found that while they are certainly NOT what you expect, they DO work.
What I really like about the techniques is that they are adaptable to YOUR style. You don't have to act in ways that you find are "just not you".
I can say that the book has increased my income from reading it and TRYING it. What else do you want?
Skip the haters. I'd suggest this book to anyone selling in retail sales.
4 of 4 people found the following review helpful.
A very good tool
By Gilles De Sola
I have been in sales all my life and now own six retail stores, when I read the book for the first time, I found that it really matches what we are supposed to do on the sales floor.
I read a lot of sales books in the past, this one has the particularity to focus more in Retail sales which I really enjoyed.
It really describes how to sell from the start to the closing with a lot of differents anecdotes.
I then bought 14 copies and gave it to all our sales rep. , all employees enjoyed the book as it really talks about their position.
A must for all retailers.
2 of 2 people found the following review helpful.
good product, good information
By crobertp
I purchased this book to have sitting around at work for my crew to read. Great book, has definitely helped fill some holes in salesmanship with a few of my guys. If you're a good salesman and know what you're doing already it might all be old hat with just a few new tricks but if you're just getting into a sales job and want to make a decent commission check this is certainly worth your investment
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